Return Policy
Quality Made Pet Stuff sources products from multiple suppliers and manufacturers worldwide. Product return policies are determined independently by each Supplier and may vary significantly. Each Supplier provides Quality Made Pet Stuff with their specific return policy, which is available in our master product catalog. These policies can be reviewed at the product level in the downloadable CSV spreadsheets or within the product details section of the Quality Made Pet Stuff catalog.
Some Suppliers do not accept returns, while others offer return windows that may range from 7 to 90 days. Additionally, certain Suppliers may impose restocking fees. It is the Retailer's responsibility to review the applicable return policy for each product prior to purchase.
Products can only be returned in accordance with the specific Supplier's return policy. To initiate a product return, you must first contact Quality Made Pet Stuff to obtain a Return Merchandise Authorization (RMA) number. Any returns attempted without an RMA number will be refused. If the items meet the eligibility criteria outlined by the Supplier's policy, Quality Made Pet Stuff will provide the RMA number along with the return address.
All costs associated with product returns, including restocking fees and return shipping costs, are the responsibility of the Retailer or the Retailer's customer. Once the Supplier receives and processes the returned items, Quality Made Pet Stuff will issue a credit to the Retailer's Quality Made Pet Stuff account. This credit can be applied toward future product orders.
Quality Made Pet Stuff will act in good faith to assist Retailers in enforcing supplier return policies but cannot guarantee outcomes or intervene in disputes beyond facilitating the process.
Quality Made Pet Stuff EXPRESSLY DISCLAIMS ALL LIABILITY IN CONNECTION WITH PRODUCT RETURNS. THE RETAILER, SUPPLIER, AND CUSTOMER AGREE TO INDEMNIFY AND HOLD Quality Made Pet Stuff HARMLESS FROM ANY COSTS OR DAMAGES INCURRED IN CONNECTION WITH THE RETURN OF ANY PRODUCT MADE AVAILABLE THROUGH THE Quality Made Pet Stuff PLATFORM.
DELIVERY OF RETAIL ORDERS
Quality Made Pet Stuff does not process any Retailer Orders, it merely facilitates communication between retailer and suppliers. Accordingly, while Quality Made Pet Stuff will work with Retailers and Suppliers to resolve any issues that may arise, Quality Made Pet Stuff expressly disclaims any and all responsibility for the processing of any Retailer Order, including without limitation the delivery of any Retailer Order, the content of any Retailer Order, any incorrect, late, damaged, broken, unsafe, lost, stolen, unlawful delivery, any failure to make delivery, and delivery to a wrong address, or any other act, error or omission in respect of the processing of or failure to process a Retailer Order by any supplier.
Quality Made Pet Stuff does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
AUTOMATIC ORDER DELIVERY CONFIRMATION
If an order placed through the Quality Made Pet Stuff platform remains in pre-transit or transit status for 60 days from the order date, it will be automatically marked as delivered, regardless of whether the shipping carrier has scanned the package at the final destination or provided a delivery confirmation. This is due to frequent cases where carriers fail to update tracking statuses accurately, despite successful deliveries.
Retailers are responsible for monitoring their customers' orders and must submit a formal complaint to Quality Made Pet Stuff's support team before the 60-day period expires if a package has not been received by their customer. Failure to report a missing delivery within this timeframe will result in the order being considered completed, and no further investigations, refunds, or reshipments will be processed by Quality Made Pet Stuff.
WAIVER OF LIABILITY REGARDING DELIVERY
By using Quality Made Pet Stuff's platform, Retailers acknowledge and agree that Quality Made Pet Stuff is not liable or responsible for the delivery of any Retailer Orders. Retailers agree to hold Quality Made Pet Stuff harmless and waive any claims, disputes, or actions against Quality Made Pet Stuff in connection with any delivery issues, including, but not limited to, delays, non-delivery, incorrect or damaged deliveries, or any other delivery-related problems that may arise between the Retailer and the Supplier. All delivery-related issues are the sole responsibility of the Supplier and the Retailer.