Refund Policy

Last Updated: [Insert Date]

At Quality Pet Stuff, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund policy below.

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1. Returns

• You may return most items within 14 days of delivery for a refund or exchange.

• To be eligible, products must be unused, in their original packaging, and in the same condition you received them.

• Certain items such as perishable goods, grooming products, or personalized items may not be eligible for return.

 

2. Refunds

• Once we receive and inspect your returned item, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to an error on our part (defective or wrong item).

 

3. Exchanges

• We are happy to exchange items if they arrive defective, damaged, or incorrect.

• Please contact us within 48 hours of delivery with details and photos of the issue.

 

4. Non-Returnable Items

The following cannot be returned or refunded:

• Gift cards

• Sale or clearance items

• Opened grooming/consumable products

• Personalized/customized products

 

5. How to Start a Return

To initiate a return, please contact our customer care team:
📧 Email: [your email address]
📍 Address: [your business address]

 

Please include your order number, product details, and reason for return. Our team will provide instructions and a return shipping address.

 

6. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, first check your bank or card provider.

• If the issue persists, contact us and we’ll be happy to assist.